Frequently Asked Questions

For all enquiries and support, email shop@tragicturtle.com

Our customer support team is available Monday through Friday from 9:00 a.m. to 5:00 p.m. (GMT). We’re closed on weekends and major holidays.

Orders placed before 1 p.m. are shipped the same working day. If you ordered on a weekend or major holiday, it may be possible to make amendments and cancellations prior to shipping. Please contact our support team for further assistance.

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal and Google Pay.

We offer Royal Mail 1st Class, Royal Mail Signed For 1st Class, and Royal Mail Tracked 24 shipping options.

Delivery times vary depending on your location and the shipping method selected. For mainland UK:

• Royal Mail 1st Class: Usually arrives within 1-3 working days.

• Royal Mail 2nd Class: Usually arrives within 2-5 working days.

• Royal Mail Tracked 24: Usually arrives within 24 hours.

If you have chosen expedited shipping, you’ll receive a tracking number to monitor its progress. Standard shipping (1st and 2nd Class) does not include tracking information.

Please note that during busy periods (such as major holidays), delivery times may be slightly longer. Orders placed on weekends or major holidays will be dispatched the next working day.

We currently only ship to mainland UK.

Information about shipping and returns is on our Delivery & Returns. Full Purchase Terms can be found on our Terms & Conditions.

Visit Delivery & Returns for information on how to return an item.

While we primarily offer pre-designed cards, we can accommodate custom design requests for large orders or special occasions. Please reach out to our customer service team to discuss your needs.

There may be an additional cost for certain customisation options, such as adding custom artwork or logos.

We take the privacy and security of your personal information seriously. While we cannot guarantee complete security, we take reasonable steps to protect your data using standard industry practices, including encrypting our website with SSL/TLS technology to ensure your information remains secure during transmission. For more details, please refer to our Privacy Policy.

Yes. We utilise industry-standard encryption protocols to protect your payment information. Your full payment details such as card or bank information are never stored on our servers and are not accessible to staff.

We do not sell or share your personal information with third parties for marketing purposes. Your information is only used to fulfil your orders, provide customer support, and provide a great browsing experience of our site.

Yes, we offer special pricing and discounts for corporate and wholesale orders. Please contact us for more information and to discuss your specific needs at shop@tragicturtle.com.

We don’t currently accept artist submissions as our cards are created internally.